Terms & Conditions

Haute Panoramic

Welcome to the hautepanoramic.co.uk website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

If you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on our free phone number 0800 9998200 . All calls to Customer Services both inbound and outbound may be recorded for quality monitoring and training purposes.

  • Conditions – means these terms and conditions and the Special Conditions
  • Product – means a product displayed for sale on the Website
  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
  • Special Conditions – means the terms and conditions in the Product Description
  • Users – means the users of the Website collectively
  • Personal Information – means the details provided by you on registration
  • We/us – means Haute Panoramic
  • Website – means the website located at www.hautepanoramic.co.uk or any subsequent URL which may replace it
  • Cookies – means small text files which our Website places on your computer’s hard drive to store information about your session and to identify your computer
  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You – means a user of this Website.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


You warrant that:
That you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your Personal Information.

Our rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

  • When you visit this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, delivery address, telephone number, product selections.
  • We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”).
  • You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Haute Panoramic products which are relevant to your browsing history when you visit other websites.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • To contact you about leaving a review on a product once your order has been completed;
  • If you consent, to notify you of products or special offers that may be of interest to you
  • You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003
  • When you visit us online you will be given the option to receive information from Haute Panoramic by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you
  • In the event that you do not wish to be contacted for such purposes you may unsubscribe from our contact list at any time by by e-mailing us at info@hautepanoramic.co.uk or calling us on 0800 999 8200.
  • Your Personal Information may be disclosed to other businesses within the Haute Panoramic Partnerships and to reputable third parties who will help process your order. Haute Panoramic requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of the Haute Panoramic Partnership for their mailing or marketing purposes
  • You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use Cookies to keep track of your session and to personalise your experience. If you’d like to opt out of cookies, please go to your browser settings.

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

Delivery photography: If one of our Customer Delivery/Installation Partners attempts to deliver an order to your address and finds there’s no-one available to receive it, we reserve the right to take a photograph of the outside of the property to assure you we were in the right geographical location to fulfill your order, and confirm we had located the correct address. We can assure you that this photograph won’t be published or circulated, or used for any other purpose other than verification, and that it’s held securely in compliance with Data Protection legislation.

Please check back frequently to see any updates or changes to our privacy policy.

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
  • You can cancel by email: info@hautepanoramic.co.uk, or call 0800 999 8200.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

What does the warranty cover?

Our warranties provide full cover against mechanical breakdown through normal use. This means that if your item develops a fault during the warranty period, we’ll arrange for it to be repaired free of charge, including all parts and labour. Your warranty is transferable with ownership, so if you give or sell the item to someone during the warranty period, it’s still covered.

How does it work?

During the warranty period, if your product develops a fault that needs to be repaired, look for visible signs of the breakdown and consult the fault-finding guide in the manufacturer’s handbook, if any.

If that doesn’t resolve the issue, please contact customer services and talk to one of our representatives. You’ll need to provide us with details of your item, including the model and date of purchase. You’ll find all of this information on our original receipt – this acts as your warranty, so please make sure you keep it safe.

If we can’t repair your item, we’ll replace it with an item of equivalent specification. If no equivalent product is available we’ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.

What’s not included?

There are some specific exclusions from our warranties, as follows:

  • Repair costs caused by external factors such as fire, theft, and weather (including lightning damage)
  • Accidental damage, for example if your item has been scratched. You may find that this type of damage is covered by your household contents insurance policy
  • Cosmetic damage such as scratches, dents, corrosion or colour where the function of the product is unaffected
  • Any loss suffered as a result of not being able to use the product, or any loss over and above the purchase price of the original item
  • Servicing, inspecting or cleaning of the product; and failure to follow the manufacturer’s instructions and/or installation guidelines
  • Deliberate damage or neglect of the product
  • Please note that our guarantees provide services for goods bought and used in the UK, the Isle of Man and the Channel Islands

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what John Lewis and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Welcome to the hautepanoramic.co.uk website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

If you have any questions relating to these terms and conditions, please contact our Customer Service team by email, or call us on our free phone number 0800 9998200 . All calls to Customer Services both inbound and outbound may be recorded for quality monitoring and training purposes.

Terms & Conditions

  1. The Company guarantees all the components used in the manufacturing of the units for 10 years from installation date. The Company guarantees to repair or replace, without charge for labour or materials, any units that develop a fault due to defective materials or construction and must be notified in writing to us within 12 months of the installation by registered post. The following 108 months, the Company guarantees to repair or replace without charge for materials, if written notice is given by registered post. This does not include minor imperfections in glass. No guarantee or warranty is given by the Company concerning the occurrence, prevention or elimination of condensation, except between panes of glass forming the sealed unit. The guarantee does not extend to damage or fault due to accidents, misuse or neglect.
  1. Only glass from suppliers of the highest reputation will be used in the Company double glazing units but no guarantee is given that any glass used is perfect: The type of individual panes of double glazing and their arrangement shall in the absence of any special arrangement detailed in the contract, be determined by the Company. Glass used by the Company in double glazing units shall be of a thickness and weight determined by the Company technical surveyors. The Company excludes liability for optical effects attributable of natural phenomena.
  1. Although time is of the essence of this contract, the work will be commenced as soon as possible but liability cannot be accepted for any delay due to circumstances beyond the Company’s control. Therefore, no compensation or refund is available for any type of instance concerning the late start or completion of any job.
  1. All the terms of the contract between the Company and the Customer are contained in the contract and in these conditions; no oral or written arrangement between the Customer and any agent or representative of the Company not mentioned in the contract, shall be in any way binding upon the Company; this includes any time constraints and items not included in the contract.
  1. The Customer will give access to the premises to the Company, its staff and workmen at all reasonable times so that the Company may complete the installation in accordance with the contract. The Company reserves the right to charge the Customer for loss of time, due to access not being available.
  1. Any alteration to pelmets and blinds found necessary to house double glazing is the responsibility of the Customer, including the removal of such items; any plaster or rendering work will be unpainted as no redecorating work is included.
  1. The Company cannot accept any responsibility for any glass breakage after installation.
  1. All reasonable care will be taken but the Company shall not be under any responsibility whatsoever for damage to internal or external decoration, appliances, fixtures, tiles, baths, sinks, carpets, flooring, phone lines, bell wires, alarm lines or any other details necessarily caused by installation.
  1. Our representative is authorised to accept a Bank/Building Society Draft or cash with this order. Our installer is similarly authorised to accept payment when order is complete in cash or Bank/Building Society draft are to made payable to the Company. It is understood that there are no agreements between the Company’s representatives and the Customer other than those embodied in this contract.
  1. Final payment due must be made immediately upon completion of installation to the foremen fitter or in the case of supply-only, to the delivery driver. Customers must retain their copy of the contract and ensure that this is receipted by the person to whom payment is made. The customer shall not be entitled to withhold payment for any allleged minor defects. The company will investigate any alleged defect after payment is made in full by the customer.
  1. This contract is binding on both parties and is not subject to cancellation. Unless within the seven-day cooling off period reference term (17). The Company does, however, reserve the right to cancel this order if upon receipt of our surveyors working detail we consider that satisfaction is not likely to be received with this installation.
  1. Any planning application or Building Regulation approval (if necessary) is the sole responsibility of the Customer.
  1. The Company reserves the right to request a collection charge of 10% above base rate per month on any outstanding balances and any costs incurred in recovering them.
  1. The products shall remain the property of the Company until the total price, inclusive of any collection charge thereof in accordance with these terms & conditions, is paid by the Customer.
  1. The Company does not hold any valid guarantee if full payment is not received. The guarantee is none transferable. FENSA certificates are only issued once payment is made in full.
  1. In the case of supply-only, the Company only guarantee’s the material and does not take any responsibility for the installation (or material, if improperly fitted).
  1. Customers have 7 days to cancel the contract; this must be done in writing and if posted, it must have been done by registered post. This does not include emergency and any materials in production for urgent jobs.
  1. In the case of building site works, the provision of power and water, site welfare, a clear site, no scaffolding obstructions and site security are the responsibility of the owner.
  1. We do not accept a pay-when-paid clause being written into the main contract order. Retention nil.
  1. Please note that all hand drawings are not to scale or in proportion to the final size of the items.

Data Protection – GDPR

  1. In this clause, the following definitions shall apply:
    • client personal data’ means any personal data provided to us by you, or on your behalf, for the purpose of providing our services to you, pursuant to our engagement letter with you;
    • ‘data protection legislation’ means all applicable privacy and data protection legislation and regulations including PECR, the GDPR and any applicable national laws, regulations and secondary legislation in the UK relating to the processing of personal data and the privacy of electronic communications, as amended, replaced or updated from time to time;
    • ‘controller’, ‘data subject’, ‘personal data’, and ‘process’ shall have the meanings given to them in the data protection legislation;
    • ‘GDPR’ means the General Data Protection Regulation ((EU) 2016/679); and
    • ‘PECR’ means the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2426/2003).
  2. We shall each be considered an independent data controller in relation to the client personal data. Each of us will comply with all requirements and obligations applicable to us under the data protection legislation in respect of the client personal data.
  3. You shall only disclose client personal data to us where:
    • you have provided the necessary information to the relevant data subjects regarding its use and you may use or refer to our privacy notice available at http://www.hautepanoramic.co.uk/security-privacy/ for this purpose;
    • you have a lawful basis upon which to do so, which, in the absence of any other lawful basis, shall be with the relevant data subject’s consent; and
    • you have complied with the necessary requirements under the data protection legislation to enable you to do so.
  4. Should you require any further details regarding our treatment of personal data, please contact our data protection team.
  5. We shall only process the client personal data:
    • in order to provide our services to you and perform any other obligations in accordance with our engagement with you;
    • in order to comply with our legal or regulatory obligations; and
    • where it is necessary for the purposes of our legitimate interests and those interests are not overridden by the data subjects’ own privacy rights. Our privacy notice http://www.hautepanoramic.co.uk/security-privacy/ contains further details as to how we may process client personal data.
  6. For the purpose of providing our services to you, pursuant to our engagement letter, we may disclose the client personal data to members of our firm’s network, our regulatory bodies or other third parties (for example, our professional advisors or service providers). The third parties to whom we disclose such personal data may be located outside of the European Economic Area (EEA).We will only disclose client personal data to a third party (including a third party outside of the EEA) provided that the transfer is undertaken in compliance with the data protection legislation.
  7. We shall maintain commercially reasonable and appropriate security measures, including administrative, physical and technical safeguards, to protect against unauthorised or unlawful processing of the client personal data and against accidental loss or destruction of, or damage to, the client personal data.
  8. In respect of the client personal data, provided that we are legally permitted to do so, we shall promptly notify you in the event that:
    • we receive a request, complaint or any adverse correspondence from or on behalf of a relevant data subject, to exercise their data subject rights under the data protection legislation or in respect of our processing of their personal data;
    • we are served with an information, enforcement or assessment notice (or any similar notices), or receive any other material communication in respect of our processing of the client personal data from a supervisory authority as defined in the data protection legislation (for example in the UK, the Information Commissioner’s Officer); or
    • we reasonably believe that there has been any incident which resulted in the accidental or unauthorised access to, or destruction, loss, unauthorised disclosure or alteration of, the client personal data.
  9. At the request of the other, we shall each co-operate with the other and take such reasonable commercial steps or provide such information as is necessary to enable each of us to comply with the data protection legislation in respect of the services provided to you in accordance with our engagement letter with you in relation to those services.